Frequently asked questions

Every finance application we receive is reviewed by an experienced underwriter rather than relying on a credit score system. Our underwriter will contact you by telephone to discuss your personal circumstances, making your experience more personal and any decision made delivered to you direct.

The Application process is simple. Once you have identified a vehicle speak to a Sales Executive who will complete an application form for you – or you can complete one online – whereupon one of our underwriters will review your circumstances and let you have a decision as early as is practicable.

Yes, a deposit is always required. However we do not specify a deposit as a fixed percentage of the total loan. Instead we treat each customer differently according to what they can afford also taking into consideration any vehicle being traded in against the prospective purchase.

If you find you are in a position to settle your loan before your agreement is due to end, please contact us direct for a settlement quote. Early settlement figures include a discount calculated on the reduced interest due.

Your monthly payments will be agreed by our underwriter at a fixed rate that reflects your circumstances. Monthly payments vary depending on how much you want to borrow, the size of deposit and the loan period (usually 12 – 60 months)

As you do not own the vehicle until the finance has been repaid in full you must arrange settlement of your outstanding sum through ourselves. If trading the vehicle in your dealer will request a settlement figure from us and this may be repaid direct by yourself or through your dealer arranging additional finance in connection with your proposed vehicle purchase.

If you think that you may be having difficulty in making a payment please contact us. We will work with you to adapt your payment plan to suit your circumstances whenever possible.

Charges will be applied to your account for any missed payments and ultimately your vehicle is at risk of repossession if you continue to miss agreed payments. If you find yourself in a position where you are unable to repay your loan, it is important that you contact us so that we can work with you to arrive at a solution.

Generally loan periods are between 12 and 60 months subject to review.

Usually payments are geared on a monthly basis, however in certain circumstances weekly or fortnightly payments will be considered.

In order to comply with the Regulatory Authorities all customers must produce evidence of Identification. In this respect we require a Utility bill at the current address and/or driving licence. We also require, as a matter of course for all customers, a Bank Statement, at the current address, showing at least one months’ transactions. All documents provided must be dated within the previous 30 days.

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